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CANCELLATION
POLICY

Mr Parker's cancellation policy. Information on cancellation notice for private and NHS patients, and private patient cancellation fees, at Circle Heath Group's The Priory Hospital in Birmingham, and Woodlands Hospital
in Darlington, County Durham.

CANCELLING YOUR CONSULTATION

Our clinics are very busy so it is extremely important that we have advance notice of any cancellations or changes in date in order for us to be able to offer the consultation slot to another patient. If you need to cancel an appointment, please be aware of the below requirements and contact us immediately. Please do not contact the hospital. Late notice changes must please only come via Mr Parker's administrative team.

Private Patients - Cancellation/Change of Date Notice & Charges 

For private patient self-pay and insured consultations, as of 24th January 2023, we require at least 48 hours notice to cancel or change any consultationPlease be aware that we do not accept cancellations or changes on a weekend or bank holiday. If you need to cancel or change an appointment booked for a Monday, you please need to contact us by the Friday before. Please also note that as a private patient, you will incur a £50 charge for the late cancellation/change of consultations (within 48 hours), or if you do not turn up to your consultation. This is because it will have prevented another patient from being booked into your given consultation slot. Only exceptional circumstances will be considered by contacting the Practice Manager directly. 

If you cancel more than one consultation within 48 hours, a £50 deposit will be required when booking a further consultation. This amount will be deducted from the consultation fee but it will not be refunded if you do not attend the consultation, or if you cancel/amend your appointment within 48 hours

 

Private Patients - Previous Scans & X-rays

If you have had previous scans or x-rays at another hospital relating to your condition, you must please inform the Practice Manager prior to your consultation. The Practice Manager will also advise you of this prior to your consultation. If you do not inform us and you do not bring the radiology report to your consultation, yourself or your insurer will unfortunately still be charged for the consultation as per our consultation fees, and you will require a further follow-up consultation. 

 

If you have been seen by AXA's Doctor Care Anywhere, you must please ensure that we have received your referral pack (and also the separate radiologist's report if you have had a scan). The Practice Manager will also advise you of this prior to your consultation. If we have not received this and you do not bring a paper copy of this information to your consultation, you will unfortunately still be charged via your insurance for the consultation as per our consultation fees, and you will require a further follow-up consultation. 

 

If you need to cancel or change a private consultation please contact Mr Parker's administrative team.

NHS Patients - Cancellation/Change of Date Notice 

For NHS patients, we require 1 week's notice to cancel or change any consultation. If on a weekend, you need to cancel or amend your appointment, please contact the Practice Manager. If, as an NHS patient, you cancel your appointment/s with under 1 week's notice, change your appointment/s at short notice, or fail to attend your consultation on two occasions, you will be discharged back to your GP. Only exceptional circumstances will be considered by contacting the Practice Manager directly.  

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